Romney S.
There was inadequate communication concerning the order.
Lynda W.
Very happy with the new skirt !
Lenore S.
This was my fourth purchase from UR. Excellent quality. The carrot pants have an interesting shape and the additional fabric gives a certain flare. Sure to get a compliment every time
Imelda L.
Sizes are bigger than I expected
Johanna B.
I ordered medium size to begin with but the shirt was too tight as was the skirt.
The service was outstanding in arranging a size up as I loved the outfit ..lots of nice complements
Will certainly buy again ..but size up!
Laura P.
It is very hard to determine the right size. it might help to note how tall the model is, her weight and the size she wearing so a customer can make a decision on best size to buy
Tanya J.
The product is nice and customer service was excellent.
Sara E.
enjoying the skirt
Jane M.
Beautiful jacket. Looks very expensive. I love it.
Linda L.
Too small, size M is about S or XS
Devona S.
The items that I received ran small. I was promised to receive replacement items as long as I pay for the shipment of those replacement items. I paid the shipment, but never received the placement items. I hate it!!! I feel that this process was a scam. I’m very unhappy with UR.
Xin Q.
The customer service is excellent!!! So easy to change size of items if they are not right ones.
Miriam F.
I was AMAZED by your outstanding service!
Would definitely order again in the future and of course I shared my experience with my friends and family!!!
Anna G.
Great customer service and items fits and look great
reizy M.
very good customer service
Nkiru N.
I reordered my pants in a bigger size and the larger item was the same size as the smaller size
andrea S.
The whole experience was amazing. Waiting for my exchange and I’ll be sure to send pictures.
Folasade B.
Loved my top and customer service! Website is very easy to use.
Tiffany B.
Never received the shipping label after paying for it
Nakeya B.
Great customer service!
Kimberly G.
The customer service I received was great no problems. Will definitely be shopping for more items.
Olga S.
Sehr zufrieden, danke. Die Größe fällt deutlich kleiner aus
yixin l.
Not too easy way to communicate but overall got a good solution.
Mikhail M.
Thank you very much!
Jeannine P.
The size translation is very accurate. The garments felt substantial and would last.
Yolanda W.
Great experience!
Sofeia E.
Customer service was excellent when I needed to exchange for larger sizes. The quality of the clothes was great and I loved everything I ordered.
Marysol K.
The replacement of my order
Was so fast.
Katrina H.
Good quality and great customer service for if items do not fit.
Ruby W.
The main problem has been the excessive wait time to receive items. I am still awaiting a return and replace for a previous item that I ordered and have "yet" to receive. Surely UR can do better, event with the Country's shipping issues.
Dana F.
The jacket is oversized so def size down. For returns, the customer support is amazing!
Dinese B.
Still waiting for an exchange since 7 weeks
Alexandra A.
Hi guys your experience with you was incredible, you replaced an item that was too small with one that was fit for me, and the best of all and did not get the trouble to return the item. I just paid for the postage for the replacement skirt, simple as that. Thank you very much. A happy customer as I, you aren't going to find.
Sarah W.
Top quality pieces
Kiara W.
Customer service was so fast and helpful! I love the dress, it’s a great sturdy material and it’s so unique and comfortable.
Oksana M.
Terrible customer service
Genesis M.
This website has the cutest pieces for the perfect price!
翊庭 翁.
best shopping experience.
Megan C.
I asked for a return, your company told me they would exchange the item if I paid $10. I did that. Never got the exchange. Now paid for a skirt that doesn't fit and still have no refund for any of it
Arelia B.
Excellent customer service
chibuzo E.
I am impressed with the quality and attention to detail.
K M.
I love the clothes and styles! Customer service was top notch!!!
Beverly U.
I haven’t received an update about my updates items. I pain 10 dollars for postage and never received an update.
Durann T.
I didn't receive my order. I sent 10 for a larger size and I didn't receive the shirt. Also, I sent an email explaining and no one responded. Not pleased.
Sarah W.
Customer service was very prompt. I receive my order less than two(2) weeks.
Naima T.
Still waiting on my exchange
gloria b.
La livraison était rapide et le service excellent
Jane K.
Sizing is off for US. I’d say a size smaller than most brands. Sometimes quality can be off. But the customer service was diligent about sending a replacement. Overall, I’d keep using it.
cheryl s.
Love the clothing great quality.
Sharetia A.
I never received my reordered items. No real person ever contacted me,only automated messages.
Myrnie S.
Clothes are great. I just have to keep in mind my body type and the cut on the clothing.
Jaime P.
Customer service is excellent. I was not sure what to expect based on reviews from the past, but they delivered!!
Shaoxian S.
The customer service is slow to respond to questions. I sent repeated emails with regards to return/exchange clothes. But it took more than 1 week to get a response. I am a bit dissapointed with the slow response
tiona S.
Initially I was not happy with my experience. I ordered a larger and needed to size down to medium. Instructions sent we clear and I followed all procedures but the follow up was not great. Once I paid additional fees for new size rather than perform an even exchange; there was no email asking about new size or shipping information. The correct did finally arrive. I just wish the followup was better.
Tara B.
Mt first time ordering from UR was just okay. I ordered the viral sweaters and khaki bubble skirt that all of the influencers have pointed. The quality of the items are very good! However, the size chart is not accurate. The sweaters fit great. However, the skirt did not. I ordered my size according to the size chart, I have ordered two of the bubble skirts and they are very tiny in size. I am a size 0 in bottoms. I wanted to exchange the skirt for a different size, but I'm getting the run around.
Marie H.
this was my second purchase from this website, the sweater I purchase runs a bit big, the exchange was amazing it was a bit time consuming but nothing to complain about, this was the best exchange I have experience, for every question they responded in a timely manner.
let's talk about the sweater I would love it in every color. well made and the fit is awesome, like I said it runs big, stick with ur regular size.
Donna T.
Customer service is excellent fit runs small
Zainab K.
Amazing quality products and prompt and friendly customer service
Carolyn M.
This company stands behind getting fashion Right just always order up there customer service is fast and reliable
Zipora S.
Very responsive service
Angeliki k.
Excellent customer service
Iysha H.
I bought a small in the skirt. I’m 124 lbs. it fit a little big on me and was big in the waist also. I went down to an extra small. It was perfect. I’m slim thick/athletic. The exchange process was super easy. They responded quickly and resolved it for me fast.
Heather B.
Excellent Service! Size up.
Sharita B.
Paid shipping fee for a replacement skirt never received item
Trudi M.
Some items fit some were too big and some were too small.. but they were good in exchanging for something else.
Demetriah W.
Really appreciated the responsiveness and
Excellent customer service!
Ciara H.
Fantastic. Super happy with my shoes! Such great quality (just runs slightly big)…but the next size down worked great for me!!! Absolutely love!
Vash'ti N.
The item is of great quality and beautiful. I ordered a size medium but could have ordered a size small. Currently, I'm size 6/8 depending on the item
Sheryl D.
I ordered a beautiful jacket that I loved. It was small in the arms. After communicating my sizing problems customer service was able to make a decision on the size I needed and replaced the jacket. Surprisingly, they did not expect me to return the one I had originally ordered. Once I received the larger size, I was amazed at the comfort and quality of the jacket! It is also comfortably warm on winter days. I will enjoy having this stylish jacket to dress up and dress down. I anticipate wanting to wear it often! Customer service made the exchange easy. They had excellent judgment, and went above my expectations.
Vaida B.
Great customer service. Beautiful & good quality blazer. Thank you!
Denice D.
Love this website and it’s amazing clothing the style top notch and full of variety
aQuena W.
Excellent Customer service
Diana H.
I was happy to know that they take care of their customers.)m
Kenia F.
Great customer service and fast response!
Nerissa S.
Great quality clothing and great customer service
Tytianna M.
This was my first time ordering and it was a breeze my cardigan was a little bigger than I anticipated but it was because I size up instead of getting my regular size. Despite that they made the process easy even when it came to exchanging the item. I will definitely be ordering from them again !
Latesha D.
The material is amazing but the reason for my low rating is sizing.
The denim Jacket I ordered a Large. I am a large but fits like an XSmall
The sweater I decided to get an Extra large but wayyy too big. Needed a Medium
Dawn H.
Love my pants and your service is great!!
Cortney H.
Amazing products!
Livia L.
Ordered several pieces and the quality is fantastic, a Medium skirt which was too big, contacted customer service and they assisted to get me a small. Although customer service was via email she was very helpful and accommodating. Would recommend the company.
Denise S.
Shipping was timely and item appears to be good quality.
Jenae G.
I loved my experience. The quality of my items was superb!
Charnetta T.
Size up denim shirts
Joyce R.
I give you 10 out of 10. I placed an order, and the items didn't it. The customer service provided was outstanding, and appreciative. I will definitely be shopping in the future with you. Continue your great customer service for this was important to me and I know for others as well. WELL DONE!!!
Shekia W.
Great service. Customer Service was great I had to send my skirt back because I ordered a xs , but I needed a s. The return Policy was fast. I definitely will order from them again.
Onyinye A.
Great customer service